Return & Exchange Policy
If you wish to return or exchange an item, please email hello@octavia-rose.com within 14 days of receiving your order.
Please note: We do not accept returns or exchanges of earrings due to hygiene reasons and or bespoke, made to order, 9ct gold and sterling silver pieces with a lead time.
We do not offer free returns labels, we recommend sending returns by recorded delivery as they are your responsibility until they reach us, please retain proof of postage.
Once we have received and checked the return, refunds will be credited to the original payment card used upon order, shipping costs are non-refundable.
If you're returning something from outside the UK, upon your shipment arriving in the UK handling fees may apply which will be charged to Octavia Rose, these fees will be deducted off your refund.